BiolinkChat Privacy Policy

Introduction

Welcome to BiolinkChat! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. At BiolinkChat, we believe in transparency and empowering users with clear information about their data rights. This document outlines our comprehensive approach to privacy and data protection.

Effective Date

This Privacy Policy is effective as of June 19, 2025, and applies to all users of the BiolinkChat platform worldwide.

Information We Collect

Personal Information

  • Account Information: Your name, email address, username, password (stored in encrypted form), profile picture, bio, and any other information you choose to provide when creating or updating your account
  • Communication Data: Messages, voice recordings, photos, videos, documents, and any other content shared through our platform during your conversations
  • Contact Information: Any contact details you choose to sync with our platform, if you grant permission for address book access
  • Payment Information: Credit card details, billing addresses, and transaction history if you subscribe to our premium features (processed through secure third-party payment processors)

Automatically Collected Information

  • Usage Information: How you interact with our service, including features used, time spent on the platform, conversation frequency, user preferences, and interaction patterns
  • Device Data: Information about your device, including device type, operating system version, browser type and version, screen resolution, and unique device identifiers
  • Location Data: General location information based on IP address and, if permitted, more precise location data to enable location-based features
  • Network Information: Internet service provider, mobile network information, and connection quality metrics
  • Log Data: Server logs, error reports, API calls, and timestamps of your activities

How We Use Your Information

Essential Services

  • To create and maintain your account and provide our core chat functionality
  • To transmit your messages and media to intended recipients
  • To store your conversation history according to your settings
  • To authenticate your identity and prevent unauthorized access

Service Improvement

  • To analyze usage patterns and optimize platform performance
  • To develop new features based on user behavior and feedback
  • To troubleshoot technical issues and debug software problems
  • To conduct research and analytics to enhance user experience

Personalization

  • To customize your interface and content based on your preferences
  • To suggest relevant contacts or conversation topics
  • To provide personalized recommendations for features or content
  • To remember your settings across devices

Communication

  • To send important service announcements and updates
  • To notify you about new messages or missed conversations
  • To provide customer support and respond to your inquiries
  • To deliver marketing communications if you've opted in

Security and Compliance

  • To detect and prevent fraud, spam, abuse, and security incidents
  • To enforce our Terms of Service and Community Guidelines
  • To protect the rights and safety of our users and third parties
  • To comply with applicable laws, regulations, and legal processes

Legal Basis for Processing (For EEA/UK Users)

We process your personal data on the following legal grounds:

  • Contract Performance: Processing necessary to provide our services as outlined in our Terms of Service
  • Legitimate Interests: When we have a legitimate business interest that doesn't override your rights
  • Consent: When you have given clear consent for specific processing activities
  • Legal Obligation: When we need to comply with legal requirements

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. If you delete your account, we will remove your personal information from our active databases, though some information may remain in backups or archives for legal or technical reasons. Certain data may be retained in anonymized form for analytical purposes.

Data Storage and Security

We implement comprehensive technical and organizational security measures to protect your information, including:

  • End-to-end encryption for messages and media
  • Secure data transmission using TLS/SSL protocols
  • Regular security audits and vulnerability testing
  • Access controls and authentication mechanisms for our systems
  • Employee training on data protection practices
  • Disaster recovery and business continuity plans
  • Physical security measures for our server facilities

Your data is stored on secure servers located in certified data centers with redundant systems to prevent data loss.

Information Sharing

Third-Party Service Providers

We may share information with trusted third parties who assist us in operating our platform, conducting business, or servicing you, including:

  • Cloud hosting and storage providers
  • Analytics and performance monitoring services
  • Customer support and communication tools
  • Payment processors for subscription management
  • Fraud prevention and security services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in compliance with this Privacy Policy.

Legal Requirements

We may disclose your information when required by law, such as:

  • In response to valid legal processes (subpoenas, court orders, or search warrants)
  • To protect our rights, property, or safety
  • To investigate potential violations of our Terms of Service
  • To address fraud, security, or technical issues
  • In connection with a merger, acquisition, or sale of assets

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Business Transfers

In the event of a corporate transaction such as a merger, acquisition, or sale of assets, user information may be transferred as a business asset. We will notify you of any such change in ownership or control of your personal information.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

  • Request a copy of your personal information in a structured, commonly used, and machine-readable format
  • Obtain confirmation about whether we process your data

Correction and Updates

  • Update or correct inaccurate or incomplete personal information
  • Update your account details through your profile settings

Deletion and Restriction

  • Request deletion of your personal data ("right to be forgotten")
  • Temporarily restrict processing of your data while we verify or address your concerns
  • Delete your account and associated data through account settings

Communication Preferences

  • Opt out of marketing communications through unsubscribe links or account settings
  • Control notification preferences within the application

Additional Rights for EEA/UK Residents

  • Object to processing based on legitimate interests
  • Withdraw consent at any time for activities based on consent
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

BiolinkChat operates globally, which means your information may be transferred to, stored, and processed in countries other than your country of residence. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect international data transfers in compliance with applicable laws.

Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete it. If you believe we might have information from or about a child, please contact us.

Cookies and Tracking Technologies

Types of Cookies We Use

  • Essential Cookies: Required for basic functionality and security features
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how users interact with our platform
  • Marketing Cookies: Used to deliver relevant advertisements (only with consent)

Your Cookie Choices

You can manage cookie preferences through:

  • Our cookie consent banner
  • Your browser settings
  • Device-level opt-out mechanisms

Do Not Track

We respond to Do Not Track signals from browsers when technically feasible.

Third-Party Links and Services

Our platform may contain links to third-party websites or services that are not owned or controlled by BiolinkChat. This Privacy Policy applies only to our platform. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • A prominent notice on our platform
  • Email notification to the address associated with your account
  • An update to the "Effective Date" at the top of this policy

Your continued use of BiolinkChat after changes to the Privacy Policy constitutes acceptance of the updated terms.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect and disclose
  • The right to request deletion of personal information
  • The right to opt out of the sale or sharing of personal information
  • The right to non-discrimination for exercising privacy rights

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

Email: privacy@biolinkchat.com
Data Protection Officer: dpo@biolinkchat.com

We are committed to addressing your concerns and resolving any issues in a timely and transparent manner.

Last Updated: June 19, 2025